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How BMW TeleServices Help works.

As soon as the BMW Teleservice Diagnosis has finished, Mobile Service specialists call you to discuss the causes and next steps. BMW Teleservice Help is able to correct certain vehicle malfunctions. In order to do this, Mobile Service specialists first ask you to accept BMW Teleservice Help in your vehicle. If remote error correction isn’t possible, other measures will be implemented, e.g. sending a BMW Servicemobil. For your own safety, rectification of malfunctions is not carried out on safety-related components via BMW Teleservice Help. In such cases, BMW Service experts deal with these errors in person.

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