- How do I register my mobile device with my BMW mobile phone preparation (“pairing”)?
For security reasons, mobile device and mobile phone preparation have to undergo a one-off registration (“pairing”) procedure. You will find notes on the registration procedure in the operating manual of your vehicle as well as in the operating manual for your mobile device.
If a mobile device has already been registered in the vehicle, the connection will be made automatically when you start your journey. To establish the connection, however, you must make sure that the Bluetooth® service is activated both on the telephone and in the vehicle..
During the registration procedure, you will be asked to enter a pass key. You can choose any key you wish, but for security reasons it should consist of at least 4 digits and not be commonplace (e.g. “0000” or “1234”).
- Can several mobile devices be connected by Bluetooth® at the same time?
Up to four mobile devices can be registered at the same time. One of these mobile devices can be active (i.e. connected) at any time.
If your BMW vehicle supports music via Bluetooth®, another device (mobile device or a Bluetooth®-capable audio player) can additionally be connected with the vehicle at the same time.
- Is it possible to remove the ignition key during a telephone conversation?
The ignition key can be removed during the conversation without ending the call. The telephone system remains switched on until either you or the person you are talking to has ended the call. Depending on the vehicle equipment and battery charging status, however, the telephone system may be switched off earlier. The call can then be continued on the mobile phone if necessary.
- I have made changes in the contacts, calendar entries, to-do notes or notes on my mobile device. When will these changes be shown in the vehicle?
Please check on http://www.bmw.com/bluetooth whether the relevant function is supported by your mobile device and vehicle equipment.
As a general rule, the data update is initiated as soon as the ignition is switched on. Please check the display on your mobile device as well: it may require you to confirm the data transfer.
- How can I change the sort sequence of my telephone book entries (e.g. to sort in order of surname)?
The sort sequence for the telephone book depends on both the mobile device and the vehicle equipment.
Some mobile devices do not distinguish between first names and surnames, in other words the parts of the name are entered in one text field; in many mobile devices a comma or semicolon determines which part is interpreted as the first name or surname. This applies in particular to entries on the SIM card as well.
Some mobile devices provide an option for setting the sort sequence – however, this may not necessarily be taken into account when the telephone book is transferred via the Bluetooth® connection.
In current vehicles with the relevant equipment, it is possible to set the sorting sequence in the Control Display.
You will find further information in the operating manual for your vehicle and at http://www.bmw.com/bluetooth.
- Why can’t I use the conference call function in my vehicle?
This function must be supported by your vehicle equipment, the mobile device and your mobile phone provider; it may be necessary to have the mobile phone provider activate this service on the SIM card.
You will find further in the operating manual for your mobile device, in the operating manual for your vehicle and at http://www.bmw.com/bluetooth.
Note: If the “Call waiting” function is not enabled, it will not be possible to arrange a conference call with an incoming call.
- Why is the number of the caller not displayed for an incoming call?
This is generally due to the fact that the caller has enabled the “Withhold number” function on his/her mobile device.
- Why is the person I am calling not shown my number when I make an outgoing call?
Please check the settings of your mobile device to see whether the “Withhold number” function is enabled.
If this is not the case, it may be due to the fact that your mobile phone provider activates this function by default (CLIR = Calling Line Identification Restriction). You are recommended to contact your mobile phone provider and have CLIR disabled.
- Why aren’t the appointments, to-do notes and notes displayed in my vehicle’s Office menu?
Appointments older than 20 days or more than 50 days in the future are not transferred. Completed to-dos or to-dos more than 90 days in the future are not transferred. Depending on the number of appointments stored in your mobile device, not all will be displayed in the vehicle.
You will find further in the operating manual for your mobile device, in the operating manual for your vehicle and at http://www.bmw.com/bluetooth.
- Do the call lists in the vehicle and in the mobile device match?
The transfer of call lists depends both on the mobile device and on the vehicle. Please check which mobile devices support the export of call lists at http://www.bmw.com/bluetooth and whether your vehicle is equipped with this function.
When you are using mobile devices that do not support call lists, the lists shown in the vehicle include only those calls made using the Bluetooth® connection in the vehicle.
- Why can’t I see all the text messages on the mobile device in the vehicle?
The transfer of text messages depends both on the mobile device and on the vehicle. Please observe the information on this at http://www.bmw.com/bluetooth.
- How can I use Bluetooth® audio reproduction in the vehicle?
Make sure that the Audio (Bluetooth) function is activated on the Control Display and check whether your mobile device supports Bluetooth audio reproduction on www.bmw.com/bluetooth.
On some mobile devices, it is necessary to launch the program for playing music files on your mobile device and then select a title using the device.
- How can Bluetooth® Audio reproduction be resumed after a phone call or traffic message?
Normally muting of audio reproduction is cancelled automatically. Should this not be the case, you can restart the audio reproduction by pressing the volume key again.
- Can I use the audio reproduction function of my mobile device via Bluetooth® if the mobile device is connected with the vehicle via the USB snap-in adapter or a USB cable?
Not all mobile devices provide stable support for this function. If problems occur with audio reproduction, deactivate “Audio (Bluetooth) on the Control Display.
- Why is the photo stored for some of my contacts in the telephone book not shown on the Control Display?
Please check on http://www.bmw.com/bluetooth whether the function “Contact pictures” is supported by your mobile device and vehicle equipment. Please note that the number of contact pictures supported is limited by the system.
- How can I update my vehicle software?
You will find further information on this topic at http://www.bmw.com/update.
- How can I use the internet option (optional equipment) with my mobile device?
This requires the optional equipment with the option code SA 614 in connection with SA 644 or SA 6NK in vehicles with a date of production of September 2010 onwards (this function is not offered in all countries).
Please ensure that the system has been updated before you use the internet in the vehicle for the first time. This can be performed in the Control Display under “BMW services” > “Service status” > “Update BMW services”.
Please also make sure that your mobile device is properly configured. Further information can be found below in this FAQ.
- How can I configure my mobile device for internet or BMW TeleServices usage?
In the operating manual of your mobile device you will find instructions on configuring “Access Point Name (APN)”; other names for this may be “Internet Settings”, “Modem Settings” or “Tethering Settings”. The required settings are available from your service provider.
Please note that most Sony Ericsson mobile devices only recognise the first entry in the APN list, so it is recommended that all other APN configurations be deleted.
- After a Bluetooth connection has been established, my mobile device attempts to dial a phone number on its own.
In connection with BMW TeleServices (option code SA 6AA), a TeleServiceCall is initiated automatically when a service is required. This may involve numerous attempts to establish a data connection over the mobile device in order to transmit vehicle data.
Since this function is only partially supported by Blackberry, please disable the setting “Dial-Up Networking (DUN)” in the Bluetooth options of your Blackberry device.
- Why do some entries appear in the vehicle twice?
If the mobile device supports the transfer of entries stored on the SIM card, these are also shown in the vehicle.
- When I make a phone call a different name from the one I dialled is shown. Why does this happen?
This sometimes happens when the same number is used for several different entries in the telephone directory. One of the names attributed to this number is shown when a phone call is made.
- What does my mobile phone need to have in order to use BMW TeleServices, BMW Internet and / or BMW Live?
If your BMW Assist contract has expired or BMW Connected Drive isn’t available in your country or region BMW TeleServices, BMW Internet and BMW Live use your mobile telephone’s data communication or modem function to enable interactive BMW services on the Control Display. If this is the case, your mobile phone should fulfil the following requirements:
1. Please check that your mobile phone is compatible with data communication (BMW TeleServices, BMW Internet, BMW Live) for your BMW model and that you’re using the recommended software version for this mobile.
2. Check if your mobile contract includes data connection to the internet and if this connection may be relayed by Bluetooth.
This function is also known as tethering, Bluetooth modem, mobile internet, mobile services or Bluetooth tethering.
3. Check if your mobile service provider recommends your mobile for Bluetooth tethering. Some service providers offer tethering as an extra option at additional cost and, if necessary, the contract must be amended to include this option.
Please note: Charges may be applied for the use of BMW TeleServices, BMW Internet and /or BMW Live if your tariff doesn’t include a flat rate for data connections. Contact your mobile service provider for more information.
4. Check if your mobile is correctly configured.
The mobile service provider’s access data must be configured in the mobile phone. This generally consists of a profile name, an APN (Access Point Name) and, if necessary, a user name and password. Most mobile service providers send this data in a text message that automatically configures the mobile phone.
• If you haven’t received this text, you can get the data from your service provider, e.g. from their website. You should be able to have a text message with the data for automatic configuration sent to your phone. Alternatively, please contact your mobile service provider’s customer service department.
• Bluetooth Tethering must be enabled on your mobile phone and allowed by your contract. You’ll find details about this in your device’s user manual.
Please check if your mobile phone has internet capability, e.g. whether you can access an internet website from your mobile phone.
If this isn’t possible, please check if data connections to the internet are allowed in your phone’s settings.
5. Check if the phone is correctly configured for Bluetooth tethering. You can check whether this function works by connecting your phone to a computer via Bluetooth. You can now try to go online from the computer via the internet connection on your mobile phone.
- Are there any restrictions on the use of file names and names for the device?
File names should be kept short so that the length to be displayed including the directory paths does not exceed 255 characters. Should this length be exceeded or several files with the same name be present on one storage medium, they will be identified by numbers and the names will be shortened.
Please do not use any special characters or symbols when naming your device.
- Why does it sometimes take a little time before I can access my songs via the music search.
When MP3 players or USB sticks are connected for the first time, the music files can initially only be accessed via the directory structure of the device. The more convenient method of searching via genre, artist, album or song is not possible until all the relevant file information has been transferred. The response of the MP3 player or USB stick, such as the duration of the synchronisation and the operating speed, depends on the storage capacity and technology of the device being used as well as the number and type of stored audio tracks. In the case of an MP3 player with an 8 GB Flash memory, this synchronisation takes approximately 10 minutes, longer times are possible depending on the device. During this time, the audio tracks can be selected via directories and filenames.
- Are there any restrictions on the use of playlists?
Playlists in M3U format are supported by all BMW USB audio interfaces. Other formats are also supported depending on the type of your USB audio interface. Please consult your operating manual for information on this subject.
- Why doesn’t my vehicle always start with the USB audio interface although an external device was the last audio input.
Some USB devices need more time to be recognised by the USB audio interface, depending on size, capacity and speed of access. This becomes apparent, for example, due to the fact that some devices have to be actively selected under “Entertainment” and the music playback does not start automatically although the USB audio interface was the last active audio source when the vehicle was left.
- Why is my iPhone/iPod not recognised on the USB audio interface?
In individual cases, problems may occur with recognition of the Apple iPhone/iPod. The following steps may provide a remedy:
• Please connect and disconnect the Apple iPhone/iPod repeatedly.
• Please check whether the Apple iPhone/iPod is connected to the USB audio interface with the right adapter cable.
• Please check the cable for possible damage and avoid rolling up the cable.
• If you have a vehicle with “Extended connection for music player in the mobile phone” (USB snap-in adapter), it may be necessary to remove the USB snap-in adapter from the base plate if you wish to operate an iPhone/iPod on the USB interface. In this case, it also applies to an empty snap-in adapter.
• Please check the charge level of the Apple iPhone/iPod.
• If the measures mentioned above do not bring any success, please reset your Apple iPhone/iPod.
- Why is my MP3 player/my mobile phone not recognised on the USB audio interface?
In rare cases, problems may occur with the recognition of your mobile device.
When the vehicle is switched off and on again, for example, and the mobile device remains connected via the USB cable, the USB connection is occasionally not re-established. In this case the USB link must be disconnected and reconnected.