BMW TELESERVICES.

The best connection for more comfort and safety.

The next oil change, vehicle check, new brake pads. These are appointments you no longer need to think about. Just lean back and relax – your BMW knows when and what services it needs and sends the vehicle-related service data automatically to BMW. Your preferred BMW dealer can then access the data quickly and get in touch with you right away. With BMW Teleservices from BMW ConnectedDrive you’re free to do what you really want to.

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OVERVIEW OF BMW TELESERVICES.

BMW Teleservices are innovative BMW ConnectedDrive services that offer maximum comfort and let you focus on the important things in life. Through BMW Teleservices, your preferred BMW dealer receives detailed information from BMW regarding the condition of the vehicle, information which was previously available only through a workshop visit. This guarantees personalised service for your vehicle as well as a quick reaction in the event of a malfunction.
With the Automatic BMW Teleservice Call your BMW knows when a service is due. Through the Condition Based Service (CBS) sensors, the car identifies service requirements and automatically transmits all service-related data to BMW. Your preferred BMW dealer retrieves the data, is informed about the service need and vehicle status, and calls you to arrange a workshop appointment, if necessary.

In the event of a breakdown or technical malfunction, you can initiate the BMW Breakdown Call to get assistance, while the BMW Teleservice Update ensures that your mobile devices and media players are always well connected to your BMW. BMW Teleservice Battery Guard reliably keeps an eye on your battery day and night and informs you if the battery’s state of charge drops below a certain level.

 

BMW CONNECTED DRIVE.

BMW ConnectedDrive stands for the intelligent connection of vehicle, driver and the outside world. It lets you complete tasks more quickly and easily and have more time for the most important things in life: your family, friends or leisure activities. Under the umbrella of BMW ConnectedDrive, BMW Teleservices guarantee maximum comfort with regards to servicing or in case of a technical malfunction. The usage of BMW Teleservices features is free of charge to BMW ConnectedDrive customers who choose the optional equipment ConnectedDrive Services or Intelligent Emergency Call. The services are automatically activated when the vehicle is delivered to the customer.

  • BMW Teleservices for the vehicle of your dreams
  • The exclusive portal for BMW ConnecteDrive customers

TELESERVICES OFFERS AT A GLANCE.

Automatic BMW Teleservice Call.

Business appointments, birthdays, private engagements – you already have enough appointments on your mind. Good that your BMW knows when it requires its next servicing and what needs to be done. The Automatic BMW Teleservice Call from BMW ConnectedDrive means you no longer have to take care of those things personally. Sensors detect when a servicing is due and transmit the information to BMW: your preferred BMW dealer can access your vehicle data, evaluate all relevant vehicle-related information and effectively prepare for your car’s visit to the workshop – all before you receive an appointment call.
Take advantage of more comfort and efficiency:
• Automatic detection of service requirements
• Direct transfer of service-relevant data to BMW
• Automatic reminder of servicing appointments
• Optimally-prepared and more effective maintenance
• Shorter service visits
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The BMW Teleservice breakdown call.

Has your BMW broken down or is it not working the way it should? We’re always there to assist via the BMW Teleservice Breakdown Call from BMW ConnectedDrive: you can connect directly with Mobile Care via the iDrive menu and your vehicle transmits all the relevant data to your preferred BMW dealer. Among other things, this saves you a trip to the workshop. When breakdowns and malfunctions occur, the Mobile Care will take appropriate action such as sending out roadside assistance or notifying the BMW Service Centre of your choice.
When breakdowns and malfunctions occur, you can rely on our expert knowledge to help you diagnose problems.
• Quick and precise remote diagnoses
• Remote maintenance of certain malfunctions
• Expert help at any time and in any situation
• Optimally-prepared maintenance, if needed
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BMW Teleservice Battery Guard.

You parked your BMW and forgot to switch off the lights? No problem − thanks to BMW Teleservice Battery Guard, the practical BMW ConnectedDrive service that prevents battery failure: if the state of charge of the battery drops below a certain level, the BMW Teleservice Battery Guard will inform you or your preferred BMW dealer directly or the next time you start the engine. This means you can avoid any starting issues or battery-related malfunctions − as your BMW can now monitor its energy supply itself. Keeping an eye on your battery – around the clock.
• Automatic notification about critical battery charge status via email depending on the setting in the BMW ConnectedDrive portal.
• Quick detection of battery defects
• Premium service with regard to energy supply
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  • How the Automatic BMW Teleservice Call Works
  • How the BMW Teleservice Breakdown Call works
  • How the BMW Teleservice Battery Guard works
  • Personalisation

LEGAL FRAMEWORK.

  • PREREQUISITE FOR USE.
  • SERVICE PARTNER MANAGEMENT.
  • DATA PROTECTION NOTICE.
  • TERMS AND CONDITIONS.

FAQ.

Questions and answers about BMW Teleservices.

Do you have any questions about BMW Teleservices? You’ll find answers to the most common questions here.

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  • How much does it cost to use these services?
  • For which BMW vehicles are BMW Teleservices available?
  • To which BMW Service Partner will the BMW Teleservice Call be sent by default?
  • Can I change my vehicle’s default BMW Service Partner?
  • How do I make sure that BMW Teleservices can be accessed in my used car and that my BMW Service Partner is informed?
  • What do I need to consider on vehicle resale?
  • How can BMW Teleservices be activated in the vehicle?
  • How can BMW Teleservices be deactivated in the vehicle?
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