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BMW DAMAGE VISUALIZER AND VEHICLE RETURN GUIDE.

BMW DAMAGE VISUALIZER AND VEHICLE RETURN GUIDE.

A GUIDE FOR THE SMOOTH RETURN OF YOUR VEHICLE

If you decide to return your vehicle, below are some great tips to help you get it in great shape and make the process as easy and straightforward as possible. This includes an important step of having a condition assessment of your car a few weeks before your planned hand back date. To help avoid unexpected surprises, there are also examples of what’s considered fair wear and tear and the kind of damage you may be charged for.

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UNDERSTANDING THE CONDITION OF YOUR VEHICLE.

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When a vehicle is in use, it’s subject to natural wear and tear, which means the vehicle changes from being a new car in mint condition, to becoming a used car. Signs of wear and tear, resulting from normal day-to-day use are generally classified as acceptable when returning your vehicle.

 

ACCEPTABLE SIGNS OF USE
These are light traces of normal use that do not negatively affect the overall visual appearance of the vehicle.


UNACCEPTABLE SIGNS OF USE?
Damage that has not resulted from normal vehicle use and has a negative impact on the overall visual appearance of the vehicle and/or effects its technical capability. Any damage that diminishes the value of the vehicle will be subject to charge.

ASSESSING THE EXTERIOR DAMAGE TO YOUR VEHICLE.

This easy-to-use damage visualizer gives you an idea about acceptable versus unacceptable damage to the exterior of your vehicle which could lead to extra charges.
Damage visualizer exterior white BMW three-quarter front view
BMW damage visualizer exterior BMW three-quarter front view front bumper close-up

Front bumper.

ACCEPTABLE.

Light paint abrasion (mostly in the rounded area) or slight scratches which do not go completely through the paint and are shorter than 25 mm in length.

 

UNACCEPTABLE.

Cracks, deformities, and scratches more than 25mm long or those that go through to the base material. Components that have not been correctly fitted to the car.

Damage visualizer exterior BMW three-quarter front view headlights close-up

Glass and lamps.

ACCEPTABLE.

Light scratches and minor chipping outside the driver’s field of vision. The windscreen must be able to pass a roadworthy inspection. Minor scuff marks or scratches around the exterior lamp glasses/lens.  

 

UNACCEPTABLE.

Cracks or damage within the driver’s line of sight. Broker headlights, tail lights and housings, and holes or cracks in the glass or plastic covers or lamp units. If the windscreen needs to be replaced, please ensure that only BMW Approved Windscreens are fitted.

Damage visualizer exterior BMW tyres close-up

Tyres and rims.

The following damage to wheels and rims, fall outside of acceptable fair wear and tear and may result in a charge:

 

Scuffs on alloy wheels that are longer than 50 mm or deeper than 10 mm. Damage to wheels, spokes and hub, sidewalls, tread, and rims. Wheels with a tread less than 2.0 mm. Tyres and rims that don't comply with the vehicle's recommendations. All tyres must be replaced with the same tyre brand and type; for example, run-flat tyres must be replaced with run-flat tyres, and not normal tyres. Tyres must meet the specifications as set out in the owner's handbook.

Damage visualizer exterior BMW three-quarter front view body close-up

Body.

ACCEPTABLE:

Minor dents (20mm in diameter) as long as the paint surface has not been penetrated so that bare metal is visible or corrosion has set in.

 

UNACCEPTABLE:

Multiple dents occurring on a single panel (no matter how small). Scratches or dents that have exposed the primer or metal underneath.

Damage visualizer exterior BMW three-quarter front view paint work close-up

Paint work.

ACCEPTABLE:

Minor stone chipping, door edge chipping, and light scratches (up to 25m in length) as long as they have not penetrated through the base metal and caused corrosion.

Decals and wrapping of vehicles should be removed on delivery or removed by an Authorised Repair Centre.

 

UNACCEPTABLE:

Colour mismatch between panels and changes to the original vehicle colour. Paint corrosion and scratches where the paint surface has been broken or are longer than 25mm.

Damage visualizer exterior BMW three-quarter rear view rear bumper close-up

Rear bumper.

ACCEPTABLE.

Light paint abrasion (mostly in the rounded area) or slight scratches which do not go completely through the paint and are shorter than 25 mm in length.

 

UNACCEPTABLE.

Cracks, deformities, and scratches more than 25mm long or those that go through to the base material. Components that have not been correctly fitted to the car.

ASSESSING THE INTERIOR OF YOUR VEHICLE

This easy-to-use damage visualizer gives you an idea about acceptable versus unacceptable damage to the interior of your vehicle which could lead to extra charges.
Damage visualizer interior BMW cockpit from the driver's perspective
Damage visualizer interior BMW upholstery close-up

Upholstery.

ACCEPTABLE.

Normal wear and tear on the floor covering and upholstery (light scratches and abrasions). Colour abnormalities that can be removed by professional cleaning.

 

UNACCEPTABLE.

Cracks, cuts, burn holes, singed areas, holes, breakages, permanent staining, stitching that has come apart, or distortion of moulded parts. Cracks or detachments from door and flap seals.

Damage visualizer interior mechanics BMW cockpit close-up

Mechanics.

ACCEPTABLE.
Normal wear and tear in accordance with vehicle age and mileage to maintain operational and road safety.

 

UNACCEPTABLE.
Failure to adhere to the required servicing schedule and any repairs that are required due to this. Damage or excessive wear and tear on the vehicle’s mechanical and electrical parts.

Damage visualizer interior electronics BMW centre console close-up

Electronics.

ACCEPTABLE.
Normal wear and tear in accordance with the vehicle age and mileage to maintain operational and road safety.

 

UNACCEPTABLE.
Failure to adhere to the required servicing schedule and any repairs that are required due to this. Damage or excessive wear and tear on the vehicle’s mechanical and electrical parts.

BMW RETURN GUIDE IN 3 STEPS.

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STEP 1: BMW RECOMMENDS A COMPLIMENTARY PRE-INSPECTION.

Take advantage of a free pre-inspection. Simply make an appointment with your BMW retailer 4-6 weeks before the end of your contract to determine the current condition of your vehicle. You will receive clear information about the repairs, servicing and maintenance work still required before the final return.

Find a BMW dealer
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STEP 2: REPAIR OF EXCESSIVE DAMAGE – JUST TO BE SURE.

We don't expect your BMW to be perfect on returning it, but if there's any damage outside fair wear and tear, these may be subject to charge[1]. After the inspection you'll receive a vehicle condition report detailing any damage found. It will also include recommendations for repairs. If your vehicle requires any work, please contact your BMW retailer and insurance company so that this damage can be repaired before the end of the contract.

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STEP 3: ENSURING A SMOOTH VEHICLE RETURN.

Simply contact your BMW retailer to schedule the final inspection and vehicle return. Please ensure the car is in the contractually agreed condition, clean on the inside and on the outside and contains a minimum of a quarter tank of fuel or corresponding electric charge. The inspection will also record the final mileage against the contractual mileage limit (if any) on your agreement.

(1) Please note that if the vehicle is returned in an unrepaired condition, the corresponding repair costs will be included in the contract settlement. However, this may result in differences between the damage charged by us and the claim settlement paid by the insurance company, which will be passed on to you.

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RETURN CHECKLIST.

Here’s a useful checklist to help avoid any unexpected charges when returning your vehicle:

  • 1. Return your vehicle keys.
  • 2. Return your original documents.
  • 3. Tyres.
  • 4. Vehicle accessories.
  • 5. Vehicle assessment.
  • 6. Personal check.
  • 7. Additional charges.

[2] Please note: You can return your BMW to your preferred BMW dealer. Any equipment missing will be subject to be charged. Any documents, spare parts and other components returned after settlement will not be considered. If the contract kilometre limit has been exceeded, an excess mileage charge of XX per kilometer will be applicable.

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BMW FINANCIAL SERVICES: WE’RE HERE TO HELP

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YOUR KEY CONTACTS AT A GLANCE.

If you have any questions, require further information, or would like to explore specific offers, please contact your local BMW Dealership. Our expert staff will be happy to assist you over the phone or in person at the dealership.
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VEHICLE ASSESSMENT.

To determine the current condition of your vehicle, please make an appointment for a vehicle assessment with your BMW dealer. This way, any defects and faults can be detected and repaired well in advance.
Man stands at the open driver's door and hands over the vehicle key to the BMW customer advisor

VEHICLE ASSESSMENT.

To determine the current condition of your vehicle, please make an appointment for a vehicle assessment with your BMW dealer. This way, any defects and faults can be detected and repaired well in advance.
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CONFIGURE YOUR VEHICLE.

Configure your own personal dream vehicle and find out about prices, rates, and financing offers.
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BMW TRADE-IN.

Discover all the benefits of the BMW trade-in and calculate the estimated value of your vehicle now. Free of charge and without any obligation.