Financial Hardship


Financial Hardship Assistance.


We know that there are more important things than talking about cars and mobility right now, these are truly uncharted times.

As a global and responsible company, we never lose sight of our customers and we thank you for your continued loyalty and support.

Our team is here to support you through these times. We are here to help.

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  • How do I get in contact with BMW Financial Services to discuss my current financial situation?
  • I am experiencing financial hardship. How can you help?
  • Will my installments be debited from my bank account during this time?
  • How do I update my direct debit details?
  • How do I payout my loan agreement with BMW Financial Services?
  • Will my credit file be affected because I have applied for hardship?
  • Will interest continue to accrue while I am in hardship?
  • What happens if I can’t afford my first monthly installment after my hardship arrangement has completed?
  • Will I fall in arrears if I cannot make installments?


We understand anyone can experience financial difficulty. Different life events like illness, change in income, relationship breakdown or emergency events like natural disasters can cause you to experience financial hardship.

We are here to help and have a dedicated Hardship Assistance Team to support you.

We may be able to assist by offering you:

  • An extension of loan terms
  • A short term fixed/reduced repayment for an amount below the current monthly payment
  • A short term moratorium or deferral of repayment
  • A capitalisation of arrears

Have your information ready

When contacting us, please have supporting information such as:

  • Your income and employment status
  • What you own (house, household items, vehicles and
  • What you owe (with us and with other lenders)
  • What has changed which has caused your difficulty
  • What changes you expect in the future

If you wish to seek assistance please contact our Hardship Assistance Team at:

BMW Financial Services
Hardship Consultant
1800 333 636

Financial Counselling

Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. Financial counsellors can provide you more help if you need it.

The National Debt Helpline 1800 007 007 is open from 9:30am to 4.30pm, Monday to Friday. When you call this number you will be automatically transferred to the phone service in your state (opening hours can differ in different states). Calls from mobile phones may incur additional fees.

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